Student Appeals and Complaints

Calling all Stars! We value your input. How can we continue to enhance your LCC experience? Whether you have suggestions, comments, or complaints, we want to hear from you. Please share your thoughts with us here.

Any student may submit anonymously without disclosing their name, identifying the parties involved, or requesting any action. An anonymous submission may limit the College’s ability to respond or take further action and will be taken as "feedback" only and will be used in our continuous improvement processes. This form does not supersede or replace appeal, complaint, misconduct, or grievance procedures already in place.

Make a Suggestion

A complaint is defined as being any concern that LCC has violated a law, policy or incorrectly applied an established practice. Complaints may be academic or non-academic in nature. Complaints do not supersede or replace misconduct or grievance procedures already in place.

Anonymous Complaint

Any student may submit anonymously without disclosing their name, identifying the parties involved, or requesting any action. An anonymous submission may limit the College’s ability to respond or take further action and will be taken as "feedback" only and will be used in our continuous improvement processes.

Submit Anonymously

Formal Complaint

If you would like to continue to submit a formal complaint, follow these steps.

1. First attempt to resolve matters with the instructor or staff person involved.
2. If not resolved, contact the supervisor of the instructor or staff member involved to seek a resolution.
3. If the issue remains unresolved, submit a Student Complaint form.

STUDENT COMPLAINT Procedure

If you have a concern regarding your educational experience at LCC follow these steps.

1. First attempt to resolve your concern with your instructor member.
2. If not resolved, contact the program or department Director to seek a resolution.
3. If the issue remains unresolved, submit a Student Complaint Form.

STUDENT COMPLAINT Procedure

Accommodation concerns can be submitted using the Disability Grievance Procedure.

Student and employee concerns regarding:

• sexual misconduct
• harassment
• sexual violence
• discrimination

See the Title IX and Sexual Misconduct Resources webpage for details on how to submit a complaint.

Students whose financial aid has been suspended due to not maintaining satisfactory academic progress can submit a Satisfactory Academic Progress (SAP) Appeal.

Satisfactory Academic Progress Policy

A Final Grade Appeal should only be submitted when the student believes that the final course grade is incorrect.

Mistakes in calculations, computer errors, or assignment misunderstandings are resolved informally by contacting your instructor.

Final Grade Dispute Procedure.

If you have experienced extenuating circumstances out of your control, such as an emergency or unexpected event, an Administrative Appeal may be submitted to request an exception to college policy regarding published deadlines or procedures.

Appeals must be supported with documented evidence, i.e. copies of emails, My Academic Pathways (MAPs), D2L communications, and proof of residency. Documentation is required for the appeal to be processed.

Administrative Appeal Procedure.

If you believe your educational record is incorrect, please contact the Registrar's Office at 517-483-1200 or by email at registrar@lcc.edu for guidance.

Records Policy

Students who feel their rights under FERPA have been abridged may file complaints with the Family Policy and Regulations Office, U.S. Department of Education, 400 Maryland Avenue, SW, Washington, D.C. 20202.

To report an alleged violation of the Student Code of Conduct, including but not limited to:

• disruptive behavior
• theft
• cheating
• violation of college policy

Student Conduct Report

Criminal complaints can be sent to the LCC Police Department at 517-483-1800, by email at police_dispatch@star.lcc.edu, or in person at the locations listed below:

• Downtown Campus: 411 N. Grand Ave., Lansing, MI 48933
• West Campus: 5708 Cornerstone Drive, Lansing, MI 48917

Available 24 hours a day.