Lansing Community College


About Us

Academic Success Coaches are responsible for ensuring that students receive persistent, proactive, individualized mentoring, academic coaching and support throughout their time at Lansing Community College. We believe in working with students to help them identify and utilize their strengths while empowering them to succeed at LCC and accomplish their academic goals.

What We Do

We meet with students! Students are encouraged to reach out to an Academic Success Coach; they may also be referred to us by instructors or other members of the LCC community. During our meetings we will learn about the students' experiences at LCC, identify obstacles that may be barriers to their academic success, and help strategize solutions and next-steps. Some of the topics discussed may include:

  • Study strategies - how to effectively study, take notes, and keep organized
  • Time Management - how to balance work, school, and other responsibilities
  • Self-Awareness - helping students identify their strengths, purpose, and goals
  • Campus Engagement and Resources - Identifying opportunities and resources on campus and helping students make those connections
Instructors and members of the LCC community:

You are able to see firsthand when students are experiencing barriers to success or showing signs that they may need additional support.  

The Early Alert process is a college-wide collaborative effort designed to support student success by identifying and warning students who may be in danger of failing one or more courses.  Early Alerts help students by providing connections to useful resources that will support them in their current situation. Campus professionals will make efforts to personally reach out to students and provide relevant, targeted support. 

Feel free to contact us or submit a success coach referral at anytime. Even if you're not sure where to start, we'll help. Email us at: or feel free to directly reach out to anyone on our Success Team!


Success Coach Referral Form 

The Early Alert Process

Instructor helping student at computer

Word FileEarly Alert Process Faculty Guide
PDF FileEarly Alert Decision Tree

Early Alert Submission Deadlines
Week 2 through the end of Week 5
Week 8 through the end of week 10
(for 18 week courses)

Meet the Success Team

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Carrie Gregg
Success Coach Director

Carrie served as LCC’s Fostering STARS coordinator before joining the success coaching team. She began her education at LCC before obtaining a bachelor’s degree in anthropology and a master’s degree in counseling from Oakland University. She worked as a forensic interviewer and then executive director for the Child Abuse Prevention Council[KT1] in Shiawassee County before developing and accrediting the Small Talk Children’s Assessment Center in Ingham County. She returned to LCC in 2015, where she helped develop the Fostering STARS program.

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Shalonda James-Garza
Success Coach Manager

Shalonda is a Lansing native with 18 years of extensive professional experience serving Lansing and its surrounding areas. She began her career journey at Lansing Community College. Shalonda wholeheartedly believes in the benefits of individualized student planning through coaching, mentoring and customized support as it has been instrumental in her own personal achievement. She transferred from LCC to Michigan State University where she earned a Bachelor of Science degree and later went on to earn a Masters of Arts degree in School Guidance and Community Counseling from Spring Arbor University. Prior to working at LCC Shalonda was a Mental Health Therapist and Wraparound Facilitator at Community Mental Health for a combination of 10 years. She served at The Department of Health and Human Service for 6 years where she participated in the launch of a "One Stop Family Resource Center" collaboration between Lansing School District and DHHS under the direction of the Governors Children's Cabinet. The team was responsible partnering and combining resources as an effort to upgrade and boost academic achievement while assisting student’s families with addressing basic needs and increasing stability.

When Shalonda is not at LCC, you can find her: Spending as much quality time as possible with her family and enjoying music. Her favorite Quote: If you are going down a road and don't like what's in front of you, and look behind you and don't like what you see, get off the road. Create a new path! ~Maya Angelou

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Sarah Garcia-Linz
Success Coach Manager

I have been working in higher education since 2003 while earning my M.A. in Student Affairs Administration from MSU. I attended a small liberal arts school for my undergraduate education which inspired me to work with students and continue my own learning. I worked at MSU, University of New Hampshire, and Brown primarily in the areas of residential life and academic advising.

In 2010 I moved back to Lansing and joined LCC, first as a Program Coordinator for a federal training program and then as an Academic Success Coach for students in the ePathways program. ePathways helped adult learners gain skills and employment in Information Technology and Computer Science. I am excited to join the college-wide success team and continue working with our LCC Stars!

I have lived in Lansing intermittently for most of my life, but have also spent time in New England and Wisconsin. Outside of work I spend time with my family and pets, enjoying music, biking, trying new things, and continuously learning. "The beautiful thing about learning is that no one can take it away from you" (B.B. King).

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Tami Marsh
Academic Success Coach

I am originally from the Detroit area, from a small stretch of land south of the city that some of us call "Downriver". I moved to Lansing, MI in 2010 to pursue my undergraduate degree at Michigan State University. During this time, I worked with students in MSU's Residential Education and Housing Services. In 2014 I obtained my Bachelors of Arts in Psychology. As an undergraduate I also earned minors in Sociology and Spanish, and consider myself to be proficient in conversational Spanish. In my first year of graduate school I was fortunate to pilot a program in Puebla, Mexico with the goal that the program would enable future graduate students to complete their internships abroad. Through this pilot study I was able to work at a residential home for foster children while also working to strengthen relationships between our host agency and the University. I have been privileged to work with migrant and seasonal farmworkers returning to school and assisting them towards their goals of earning the GED. I have also had the pleasure of doing mental health counseling with MSU students through my training at the MSU Counseling Center. In 2016 I achieved my goal of obtaining my Master of Social Work, also from MSU.

In my free time I enjoy spending time traveling and reading. I am a self-taught crocheter and enjoy making blankets for my family and friends as I watch my favorite shows on Netflix. I am passionate about student success and look forward to working with each of you to assist you in reaching all of your goals!

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Duane Portee
Academic Success Coach

Duane Portee is a native of Lansing, MI. He began his post-secondary education at Lansing Community College where he earned an Associate's Degree in Media Technology. After years of starting and growing a family, he later resumed his education and earned a Bachelor's degree from Siena Heights University.

Over the last 11 years he has worked for 3 non-profit agencies at Capital Area Michigan Works! He worked 3 years with New Way Inc. as a Job Developer and Case manager with the state's pilot Michigan Prisoner Reentry Initiative (MPRI) program. Over the next 5 years he was employed with Cristo Rey Community Center as an Employment Specialist under the Workforce Investment Act (WIA) program providing career assessment and guidance to Dislocated and low income workers. His last 3 years were spent working for Peckham, Inc. as a Career Coach under the Workforce Innovation and Opportunity ACT (WIOA) program assisting Dislocated and low income workers with training for careers in high demand occupations. During his years at Michigan Works! he completed a variety of human services trainings including Global Career Development Facilitator training.

In his spare time he likes to be with family and friends. He enjoys music, exercise and traveling to experience unique restaurants.

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Chelsea Vann
Academic Success Coach

Hello. I was born in Phnom Penh, Cambodia. I came to the United States in 1997 as an international student to pursue US college education. Over a number of years that presented joy, opportunities for many new discoveries and much learning, and of course, challenges, I earned an Associate Degree from Lansing Community College. I then transferred to Michigan State University and studied at James Madison College. I graduated from MSU in 2005 with a bachelor's degree in International Relations.

While attending LCC, I worked as student staff at various departments such as: Student Affairs Dean's Office, Counseling and Advising Center, and then at the Writing Center. When I was a student at Michigan State University, I worked at the MSU Writing Center as their undergraduate writing consultant.

I enjoy working with students and customers from a variety of backgrounds. I worked as Consular Assistant at the United Kingdom Embassy in Cambodia, bank Relationship Manager for ANZ Royal Bank, and Professional Tutor at LCC Learning Commons where I mentored and coached a diverse student population. It is my honor to work as an Academic Success Coach to serve and provide vital support to students at LCC.

Outside of work, I enjoy cooking, traveling and spending my time with friends and my American host family. I also have a pet cat named Princess that I love very much.

"Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime" (Mark Twain).

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Angela Hook
Academic Success Coach

Angela has been a lifelong resident of Lansing Michigan for over 52 years and takes pride in her community and has served both personally and professionally to enhance the lives of children, youth, and families. She believes that all things are possible with commitment, dedication, and determination. Angela has a passion for coaching, mentoring and helping others to reach their highest potential in life. She began her educational journey at Lansing Community College which placed her on the path of success by providing her with quality education, work study opportunities and professional development. Angela is a first generation college student and graduated with an Associate Degree from Lansing Community College on May of 1998. Angela later graduated with a Bachelor of Science Degree in Applied Management from Grand Canyon University, then pursued a Master of Art Degree in Human Service Counseling from Liberty University with a specialization in Executive Leadership and graduated in December of 2011.

Angela has served in the Human Services Profession for over 20 years and prior to working at Lansing Community College she held a position with Capital Area Community Services Early Head Start Program assisting parents with goal achievement and development. Throughout her career she has served in other capacities such as the Ingham County Health Department working to decrease the infant mortality rate with children, the Mid-Michigan Recovery Services by providing Case Management Services to decrease the chemical dependency rate within families and our communities, the Advent House Ministries serving the homeless population and St. Vincent Catholic Charities serving the Refugee Population. She is a proud member of the National Association of Black Social Workers.

Angela's quality time is spent with her family, reading, and becoming a lifelong learner that wholeheartedly believes in second chances and she looks forward to providing cutting edge, pertinent, and quality support to the students that she serves at Lansing Community College.

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Erin Matesich
Academic Success Coach

Erin recently moved to the Lansing area from Traverse City to fulfill her passion of working with students in higher education asan Academic Success Coach at Lansing Community College. Prior to becoming an Academic Success Coach, Erin earned a bachelor's degree from Albion College and a master’s degree in counseling from Western Michigan University.

Over the past 10 years, Erin has gained experience working with at-risk youth and their families as an Early Impact therapist, SafeNet prevention specialist, and foster care adoption worker. Most recently, Erin worked for Bethany Christian Services where she helped to successfully establish the Post Adoption Resource Center of Northern Michigan, a collaboration between Bethany Christian Services and the Department of Health and Human Services, as the program's supervisor.As an Academic Success Coach, Erin is looking forward to helping students achieve their goals by walking alongside them and helping them to know and understand the many resources LCC and the surrounding community has to offer.

In her free time, Erin loves spending time at the beach,feasting on Italian cuisine, binging on Netflix,and enjoying the company of her family and friends.

"Surround yourself with the dreamers and the doers, the believers and thinkers, but most of all, surround yourself with those who see greatness within you, even when you don't see it yourself." Edmund Lee

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Pam Jaymes
Academic Success Coach

Pam is a graduate of Spring Arbor University with a Master of Arts degree in Family Studies. She is a licensed social worker through the state of Michigan and worked for Spectrum Child & Family Services for 17 years in various family preservation programs. Pam is strength based, solution focused and her motto is Positive on Purpose.

Throughout her career the focus has been on engaging and empowering youth to obtain lifelong learning skills that will help them become successful in their life goals. Pam managed the Youth In Transition Program and was able to develop "hands on" life skills workshops that were appropriate for youth getting ready to transition out of Foster Care. She also assisted youth in enrolling in higher education and educating them on the funds available to pursue their dream of a college education. Another focused area has been teaching families nurturing parenting skills with the goal of improving child & family well-being. Pam is passionate about student engagement/empowerment and is very excited to be part of LCC's academic success team.

In her spare time you can find Pam shopping, spending time with family/friends, listening to country music or at a car show in the Camaro section.

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Keri Litwiller
Academic Success Coach

Keri Litwiller is a lifelong mid-Michigan native.She is a licensed professional counselor who has nearly five years professional experience, including agency work with adolescents, outpatient substance abuse, and private practice. Aside from her professional work, Keri has volunteered with many community organizations, including Susan G. Komen Race for the Cure.Keri also currently sits on the City of Lansing Board of Zoning Appeals to advocate for purposeful economic development that promotes knowledge-based jobs and inclusive community engagement.

Keri began her educational journey at LCC earning her Associates degree. She earned both her Bachelor's and Master's through Siena Heights University at the University Center.Keri is excited about the opportunity to partner with students as they continue on their path to academic success!

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Frank Taylor
Academic Success Coach

My name is Frank Taylor and I am delighted to be working with you as an Academic Success Coach. Frank was born and raised in west Michigan and grew up as a farm boy. He moved to Lansing, attended MSU and received a Bachelor's degree in Psychology in 1985. Both during and after receiving his degree he spent considerable time working with persons with disabilities at the local Community Mental Health here in Lansing and volunteering at a local crisis hotline.

He returned to MSU and began working on a Master’s degree in Rehabilitation Counseling, specializing in using counseling skills to work with persons with disabilities to help them identify and reach life goals like college education, employment and living with dignity in their chosen community. He graduated with his Master's degree in 1991.

For the next 20 years, he continued to work with persons with disabilities in the Lansing area, helping people identify supports in the community and making sure they were able to successfully use those supports to meet their personal goals. In 2012 he began to teach graduate level classes at Texas Tech University in their Rehabilitation Counseling Master's program. Through distance learning, he helped students learn about medical aspects of disability, assessment, and counseling skills to help others as professional counselors. His particular passion is helping individuals find clear goals and linking them with the resources they need to be successful.

In his off time, you will find him puttering around his house or building and troubleshooting computers. He also likes to read escapist science fiction and hang out in his camper in some of the beautiful state parks in Michigan.

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Adriana Carreon
Academic Success Coach

My name is Adriana Carreon. I was born and raised in Mexico where I earned a Bachelor's Degree in Social Work and worked several years as a counselor in the Social Rehabilitation Center for Minor Offenders, providing mental health services and teaching them social skills to ease their reintegration into society. In 2003, I moved with my family to Lansing, Michigan looking for a better life. After some years of struggling with the language barrier, in 2008, I became a student at Lansing Community College studying English as a second Language. While at LCC, I had the honor to be a Trio and LUCERO student and earn three Associate degrees: General, Arts in Spanish, and World Languages. While studying at LCC, I worked as a Spanish Tutor teaching Spanish to students from diverse backgrounds in the Tutoring Center. In 2013, I transferred to Michigan State University where I obtained a Bachelor's of Arts in Social Work, and in 2017, I earn a Master of Social Work with Clinical specialization.

During my undergraduate studies at Michigan State University, I enjoyed studying abroad in Mexico for two consecutive spring breaks and serving as a student researcher in the School of Social Work and the Social Science College. I worked as Fellow Teacher/Peer Mentor for TRiO students supporting them with their transition from high school to college. I also had the opportunity to work with migrant seasonal farm workers students in the High School Equivalency Program empowering them emotionally and academically while pursuing their GED. Working with students in different capacities helped me to realize that my professional passion is serving students. Therefore, I gave a twist to my Social Work profession, and I completed a one year internship in the Center for Academic & Career Pathways at Lansing Community College. In this institution, I provided academic advising to students from diverse backgrounds that included students from the LUCERO Program. I call myself "a product of LCC" because in this institution I found the support and resources to be successful.

I enjoy spending time with my family and friends, reading, cooking, and traveling. I believe that education is the bridge to success as well as it is the only possession that nobody can take away from people. I am excited to be a part of the Success Coach Team, and my goal is to support LCC students to accomplish their academic and personal goals.

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Armando Arevalo
Academic Success Coach

I am originally from Mission Texas, I moved to Michigan in 2009 to complete my undergraduate degree at Michigan State University in Psychology. Being fluent both in English and Spanish allowed me to serve in multiple community service programs in Merida and Mazatlán Mexico.

I come from a Migrant Seasonal Farm working family, therefore my first job was in the fields, harvesting onion in New Mexico and Colorado, Grapefruit in south Texas and Blueberries in west Michigan. I began my professional career working with teenage refugees for Lutheran Social Services, as a translator and a Youth Specialist. I was then given the opportunity to work with Migrant Seasonal Farmworkers and Farmers in the central and southeast counties as an Agriculture Talent Specialist with Capital Area Michigan Works!. In which I conducted outreach and job development throughout these counties. Later, I transitioned to a different position within Capital Area Michigan Works! as an Employment/Reemployment Specialist. Providing services to job seekers and employers in Eaton County.

I enjoy reading, strong coffee, soccer, baseball, camping, fishing, running, music, dinners with family and friends, and walks with my dog Homie.

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Becky Sutton
Academic Success Coach

Becky Sutton is originally from Eaton Rapids, Michigan. Her true passion in life is people! Before coming to Lansing Community College, she worked for 6 years at Eaton Rapids High School, as an At-Risk Counselor and Girls' Varsity Basketball coach. Both roles gave her the opportunity to develop relationships and to build trust; a foundation which allowed her to help guide and support students in many different ways, specifically, in the areas of academics and social & emotional health.

Her heart has always been in higher education. After graduating from Hope College, she worked at Grand Valley State University as an adjunct professor and assistant women's basketball coach. "I quickly learned that it was the students who drove me, as opposed to the actual content or sport I was working with. Coaching and teaching were just an avenue to get me to the place I really wanted to be, which was working with people." In 2004 she returned to Hope College and began working in the Student Development/Residential Life & Housing Department as a head resident director, as well serving as the Women's Basketball Recruiting Coordinator. When her two children were born, they went straight from the hospital to their home, in the dorm and to over 200 college student “siblings” and had a combined 7 birthdays celebrated as residents of the hall. She also helped lead the Flying Dutch to the 2006 NCAA Division III National Championship! Needless to say, the college environment and culture is something she absolutely loves; all people have a story and getting to know that story and being able to celebrate the successes and support through the struggles is quite simply, one of her most cherished and favorite parts of life.

Becky has a son and daughter (and a miniature golden-doodle, Bear) who are the loves of her life! When she isn't at work, you can find Becky and her children playing board games, riding bikes, participating in 5k races and jumping on the trampoline - that is, when they aren't at soccer, basketball or cross-country practices/games/meets. The one word that describes life, for Becky, is Bittersweet; to her it is the epitome of balance. “When life is sweet, say thank you and celebrate. And when life is bitter, say thank you and grow.”

I am humbled to be a part of your home-team, during both your bitter and your sweet life moments here at LCC and beyond!

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Roshanda Donald
Academic Success Coach

My name is Roshanda Donald and I was raised in Lansing, Michigan. After graduating from Lansing Everett High School I attended Western Kentucky University and Lansing Community College to complete prerequisite courses. Attending Northwood University in LCC's University Center, I completed the 3+1 program earning a Bachelor's degree in Business Administration in 2012. In 2014 I earned a Master's in Business Administration from Northwood University's DeVos Graduate School of Management.

Following completion of the graduate program I was given the opportunity to work as Support at LCC's Center for Workforce Transition. In that role I had the opportunity to provide assistance with workshops, completion of the Free Application for Federal Student Aid (FAFSA), course registration & Assessment testing at Capital Area Michigan Works. I later accepted a position as a Career Coach though Peckham Inc. In that role I provided tuition assistance, assistance with barrier removal and career counseling to adults and dislocated workers under the Workforce Innovation & Opportunity Act (WIOA) grant program.

As a first generation college graduate and Lansing Community College alum with experience in Workforce Development, I am passionate about helping students overcome barriers to reach their post-secondary education and employment goals. As an Academic Success Coach I'm excited to collaborate, build relationships, and provide mentorship and advocacy for the students of LCC.

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Jess Stevens
Academic Success Coach

I grew up in a low income household in a small farming community just south of Lansing. I was a first generation college student and enrolled at Michigan State University after graduating high school. I was active in greek life, LGBT activism, and worked on campus as a student employee to support myself through college. After two years and multiple major changes at MSU, I decided to transfer to Lansing Community College to figure out what I wanted to do. I decided to major in music, which had always been an important part of my life, and explored the business world by taking a few marketing courses. After graduating from LCC, I transferred to Eastern Michigan University and graduated with a degree in marketing. I ultimately learned that, in combination with college, I had to have other life experiences to really know what I wanted out of my career.

Prior to becoming a success coach, I was a support specialist at the Center for Student Support and a customer relations specialist in the StarZone. In these roles I found my true passion--helping students struggling with both academic and non-academic barriers succeed in a college setting. I enjoy connecting students to resources that will improve their academic performance and daily lives.

In my free time I like to kayak, try new restaurants, travel, and spend time with my wife, two dogs, and lifelong friends.

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Contact Us

Feel free to contact us anytime. Even if you're not sure where to start, we'll help. Email us at: or feel free to directly reach out to anyone on our Success Team!