Help Desk

Citrix
Information on how to access the network from off campus. 

Collaboration Suite
Collaboration Suite is the file and communication system used by all LCC employees. Collaboration Suite is an integrated e-mail, calendar, task, and file management system.

 Microsoft Office
Answers to commonly asked questions for Access, Excell, PowerPoint and Word.



On-campus Printing and Networked Files
Print documents when on campus and access resources stored in network files. 

 Registration and Student Records (Student System)
Enrollment services system for Web registration, grades, transcripts and more

E-mail for Employees
E-mail is Collaboration Suite. 

Reporting
Find out how to request statistical data reports about the college. 

Famis 
Find out how LCC's online work request system works.

.Star Port
Star Port is your personal gateway to technology resources and information at LCC.

 Help Services
Receive assistance through the LCC Help Desk, online advisors and student orientation sessions

Systems Access 
System used to request computers systems access for staff. 

Internet Access
Arialink is he internet server provider that the college provides to its employees free of charge.
 

Altiris
Altiris is the replacement for the previous service request system (iSupport) used by the LCC Help Desk to track technical issues / problems.  Altiris allows the Help Desk and all LCC employees to submit, monitor and respond to incidents online. The Altiris web feature is an enhancement - you will still be able to log requests via the telephone (483-5221) or by email (lcc1@lcc.edu).

Telephone Information

LCC Directory: 
The LCC Directory is accessed on the Star Port Home Page.  By Providing the division/department/program/employee's name or telephone number, the directory can provide name, campus location, Email, phone number, department and mail code.

SBC Smart Pages
Desk top access to the online SBC telephone directory puts white pages, yellow pages, emergency, area codes, and service numbers at your fingertips.

Telephone Directory
LCC's telephone system provides a corporate directory that is updated every 24-hours. First and last name searches result in direct dial to the employee.

Telephone help resources
Additional telephone and voice mail information can be found Tip Sheet/Quick Source Guides Also the Desk Manual contains phone documentation and complete phone and voice mail training tutorials can be found in iLearning, accessible via Star Port.