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FAQs: General Questions (More Online Technical Assistance)

  Who can use the TLC Computer Lab?
   What ID should I bring in to get in to the computer lab?
   Where can I get a Star Card?
   How do I log into the Network?
   What do we use TUID for?
   Do I still need a password to login Banner system?
   What should I do if I get a concurrent login error when logging into LCC's   Network?
   How do I log onto Angel or New Student System?
   How do I get and use my LCC e-mail account? Where can I access it? 
   If I have my own e-mail account, how do I use it?
   How can I find out what software is installed on the computers in the TLC Computer Lab?
   How to print from computer lab?
   Why I can't print?
   Does LCC provide dial-up Internet access for students from home?
   Where can I find my class schedule?
   Can I get help with my homework in the lab?
    Does the lab have headphones?
   Where can I find instructions on APA & MLA styles?

 Q: Who can use the TLC Computer Lab?

Currently registered students and staff are welcome to use TLC Computer Lab. The Computer Lab opens Monday through Friday 7am - 12 midnight, Saturday and Sunday 9am - 9pm.

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 Q: What ID should I bring in to get in to the computer lab?

Students must have a valid Star Card to access to the TLC Computer Lab. If you do not have a Star Card, please take a valid picture ID to Parking Services, Room 215.1, Gannon Building. The 1st Star Card is free. If you lose or damage your card, replacements are $15.00. If you missed your card in your car or home, we will offer you a Temporary pass but that is limited to one time per semester.

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 Q: Where can I get a Star Card?

Star Cards are available at Parking Services in the Gannon Building (Room 215.1). Pone: (517)483-1798. Their hours of operation are:

7:30 AM to 7:00 PM Monday - Thursday
7:30 AM to 5:30 PM on Friday  

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 Q: How do I log into the Network?

A network account and Technology User ID (TUID) have been created when students register for classes at LCC, so that students can login to the network and access Star Port to look up their TUID and set their own password. If you are on campus and you don't know your TUID or password, do the following:

  • Turn on the LCC computer
  • At the Network Login prompt enter "techid" for the username and password and click OK
  • When you login, double click Internet Explorer icon, you will be linked to the LCC web site
  • If you are a new student, you need to click Star Port LOGON, and then "Sign up for Star Port access"
  • Provide your personal information to the "Welcome to Star Port Registration" page
  • Your TUID will be provided by college and you need to set up a password;
  • Once you received your TUID and created a password, you can log into STAR PORT from the LCC home page.

After you open the Star Port account, you need to log off the computer and wait for 10 minutes and then you be able to use your  TUID and password to login the Network. If you do not wait, your account may become locked -causing an even longer wait time.

If you work through this at home, you can always call 483-5221 LCC Help Desk or 483-1038 Computer Lab ( or stop by computer lab) to get an assistance.

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  Q: What do we use TUID for?

Every LCC student has a network account. Technology User names are assigned when students register for classes at LCC. Students have to use the TUID to login to the campus network in order to access various computing resources, such as the ability to print or through the LCC home page to access Star Port Home, where you can access various online resources.

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 Q: Do I still need a password to login banner system?

Yes. You need to use your StarPort TUID and password login to Banner system.  If you have any problems, please contact Help Desk at 483-5221.

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 Q: What should I do if I get a concurrent login error when logging into LCC's Network while on campus?

You need to check your TUID and password. You may reset your Star Port password. 

1. Go to the LCC home page (www.lcc.edu) by using "techid" for user name and password
2. Click on Star Port, and then Forgot my TUID and/or password
3. Provide the required information
4. Follow the directions to check your TUID and you may reset your password

If it is still not working, please call the Help Desk at 483-5221 or send an e-mail to LCC1@lcc.edu explaining your problem.

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  Q: How do I log onto Angel or Student System?

  • Launch your browser and go to LCC home page (http://www.lcc.edu)

  • Click on the Star Port link that is above the search bar.

  • Click on either Access Angel or login to Star Port to access Banner, Registration and Student Records (Student System)

  • Enter your TUID and password

  • When you are logged in Angel, you will be able to see a list of your classes

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  Q: How do I get and use my LCC e-mail account? Where can I access it?

All registered LCC students will have an e-mail account provided by the College within 24 hours of enrolling. The LCC e-mail account is accessible through Star Port.

To open your mail:

  1. Log into Star Port

  2. Click on the "messages" link located in the "student quicklinks" box on the right

  3. Enter your TUID and password

  4. You are now within the google e-mail system

Please go to the link below to get a detail instruction:

http://lcc.edu/helpdesk/student_email/

If you have any questions about your web e-mail account in Star Port, contact the Help Desk at 483-5221, or send an e-mail to LCC1@lcc.edu, or stop by the TLC100 Computer Lab on campus. 

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Q: If I have my own e-mail account, how do I use it?

Instead of using your LCC e-mail, if you want to use your own e-mail account for your class, your need to forward the LCC Google e-mail to your personal e-mail account

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 Q: How can I find out what software is installed on the computers in the TLC Computer Lab?

The TLC Computer Lab is divided into sections, each section supports different areas on campus.  For a full description of all applications available in each section you can visit the TLC Computer Lab page at: /computerlab/facilities.aspx, or ask the lab staff for assistance.  

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Q: How to print from computer lab?

LCC established new student printing policies. Each student is provided with 150 credits every semester. If students do not use their allotted credits, they will not lose them. These credits will rollover to the next semester, where enrolled students will receive another 150 credits until they obtain a maximum of 500.

To acquire more printing credits, StarCard holders will need to go to one of 20 locations on campus (mini-tills) to transfer up to $20 from their StarCard into their printing account. The printing credits are NOT redeemable for cash, and purchased credits will NOT be lost between semesters.

If there are any questions regarding printing, please refer to the section on printing in the LCC Student Printing Policies, or see the lab staff.

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 Q: Why I can't I print?

If you are logged in as "techid", you will be unable to print on campus. The "techid" user name is provided by the college for your first time use only login to the Network. After you get your TUID and set up your own password in the Star Port, you need to use your TUID and password to establish your printing ability. Printing has been disabled for Techid.

Another reason you may not be able to print that is your print account balance is at 0. You need to add money to your Star Card and bring to lab staff,  they will transfer the money from your Star Card in to your printing account.

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 Q: Does LCC provide dial-up Internet access for students from home?

No.  

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  Q:  Where can I find my class schedule?

LCC is beginning a new Banner system in late June 08. To register for fall classes or access online student services, you will need the following information:

§      Go to LCC main page / Register for Classes Fall 2008

§      Follow the direction and use your personal Technology User ID (TUID): <TUID>

§         Your Banner student number: <Banner_Number>

§         Your Banner PIN number: Your temporary Banner PIN is your date of birth in MMDDYY format. You will be prompted to reset your PIN on your first login to one of your choice.

More information can be found here >

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  Q: Can I get help with my homework in the lab? 

Lab technicians are available to assist you with hardware/software problems and to answer general application questions. If you are struggling with course content, Tutorial Services has tutors available for many of the program areas. They can be reached at 483-1209.

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Q: Does the lab have headphones?

 No, you must provide your own.  

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Q: Where can I find instructions on APA & MLA styles?

Information on how to cite electronic sources is available on the LCC Library web site at /library/library-instruction/research-guides.aspx web site.  

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ITS/Computer Lab - Phone: 517-483-1038 - Contact Us