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Building Coaching Skills

Build Leadership Skills with a focus on effective coaching

Effective coaching is one of the most important drivers of team member performance. This 20-hour, highly interactive program focuses on interpersonal skills necessary to guide people toward success in new or challenging situations. Learn how to provide individuals with coaching opportunities that ensure success, boosts morale, improves productivity, and gains commitment from all team members.

Who should attend:

Team Leaders, group leaders, front-line leaders, mid-level management.

Modules (Each module is four hours. See descriptions below):
Modules can be taken as classroom or web-based training.

* Communicating for Leadership Success (required foundation course)
* Developing Yourself and Others
* Coaching for Peak Performance
* Addressing Poor Performance
* Setting Goals and Reviewing Results

Communicating for Leadership Success helps participants acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize their role as a leader who inspires others to act.


Developing Yourself and Others
Development is critical to attracting and retaining talent, driving employee engagement, preparing future leaders, and ultimately ensuring the success of an organization. Learners are introduced to a practical process to guide their own and their direct reports' development-planning efforts. The outcome is a meaningful plan that supports the organization's current and future business needs.

Coaching for Peak Performance
By helping learners understand the importance of three coaching techniques and how to effectively handle both proactive and reactive coaching discussions, this module helps leaders have more effective and efficient interactions.

Addressing Poor Performance helps leaders build skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support and determine if it is necessary to impose formal consequences.

Setting Goals and Reviewing Results shows the positive effect of shifting the traditional role of planner and evaluator from the leader, to a shared responsibility between leader and employee. Helps leaders ensure direct reports take a more active role in managing their performance and increases direct reports' confidence and commitment to their own success.

Contact any of our Business Development Managers to find out about customization opportunities for your company or call the BCI office at (517) 483-1857. We are happy to create a training plan for you today!


Business & Community Institute

The Business & Community Institute
West Campus
Phone: (517) 483-1857
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The Business & Community Institute - Phone: 517-483-1857 - Contact Us